In accordance with recommendations from the AVMA and CDC, and in the interest of everyone’s safety, we are now operating using our curb-side service protocols. Because of the size of our exam rooms and the nature of our work, it is impossible to safely distance inside our building, so we are restricting client access to the hospital.
Here’s how you can expect your appointment to go:
When you arrive in our parking lot with your pet, please call our office to let the receptionist know you are here. The receptionist will check you in and let a nurse know that you are here. A nurse will then call you back to discuss your pet’s history over the phone, and then the nurse will safely retrieve your pet from you. The nurse will bring your pet inside, and the doctor will examine your pet. The doctor will then call you to discuss the exam findings and the plan for your pet’s care. When your pet’s appointment is complete, one of our staff will bring your pet back to the car, along with any medications that are being dispensed. A receptionist will call you to check you out over the phone. Please be prepared to stay in the parking lot for the duration of the appointment, as we will be calling you several times to discuss your pet.
PLEASE MAKE SURE TO BRING A CELL PHONE AND CHARGER TO YOUR VISIT! Please also bring a mask to wear during any interaction with our staff.
Please make sure all dogs have a secure leash and collar or harness on and that all cats are securely contained in a carrier.
These same procedures will be followed if you are picking up medications for your pet. We ask that you call us when you arrive in the parking lot, and one of our staff will assist you. As another option, we can also assist you with placing an order through an online pharmacy and having medications shipped directly to your home.
At this time, we prefer credit card payments that can be processed over the phone. If you need to pay by cash or check, please let the staff know so we can collect your payment.
We will continue with these protocols until further notice. We appreciate your flexibility and understanding as we all figure out the best way to continue to serve our patients and keep everyone involved safe and healthy.